FAQ
Frequently Asked Questions
General Questions
Mata iMedia is a media agency dedicated to transforming African narratives through innovative media and communication strategies. We specialize in media campaigns, digital branding, content creation, and more, all aimed at amplifying authentic African voices.
You can reach us via email at info@matacreativeagency.com, call us at [phone number], or visit our Contact Us page for more details and a contact form.
Services
Yes, we have experience managing international projects and can operate beyond African borders, depending on the scope and needs of the project.
Pricing and Payment
We accept bank transfers, major credit cards, and mobile money payments. Specific details and arrangements can be discussed during the contract phase.
Projects
The timeline varies based on the project’s complexity and scale. For example, a typical media campaign can take anywhere from a few weeks to several months. We strive to meet all deadlines by working efficiently and transparently with our clients.
Technical Support
We offer various support options including post-launch analytics, further content updates, and marketing support. Specific support terms are outlined in each project agreement.
Feedback and Complaints
We take client complaints seriously and aim to resolve them promptly. Upon receiving a complaint, we assess the issue, communicate openly with the client, and work towards a satisfactory resolution in accordance with our service agreement.
